AI Chatbot as Part of the AI-First Ecosystem
Author: Yılmaz Saraçchatbotragbrandlockcustomer-serviceai-assistant
A brand-trained AI Chatbot is an integral part of Creatys AI-First Web Design. It complements technical optimization through direct visitor interaction.
Why AI Chatbot with AI-First?
- Consistent brand communication
- Immediate information availability
- Data collection for content optimization
- 24/7 availability
Creatys Chatbot Principles:
BrandLock Integration:
The chatbot is bound to the BrandLock system:
- Uses only approved terminology
- Maintains brand tonality
- Prevents erroneous statements through RAG
Data Sources:
- Website content
- FAQ database
- Product information
- Knowledge Base
No Hallucination:
Through Retrieval-Augmented Generation (RAG), responses are generated exclusively from verified sources.
Integration:
The chatbot is part of the semantic structure – its responses can in turn be indexed by AI crawlers.
Author: Yılmaz Saraç, Creatys